Privacy Policy

Overview

VisiVera LLC ("VisiVera," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://visivera.com and use our services.

Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, username, and password
• Profile Information: Any additional information you choose to provide in your profile
• Communications: Information you provide when you contact us for support or feedback
• Payment Information: Billing details for paid services (processed securely by our payment processors)

Information We Collect Automatically

• Usage Data: Information about how you use our website and services, including pages visited and features used
• Device Information: Information about your device, browser, operating system, and IP address
• Log Information: Server logs that include access times, error reports, and system activity
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our services
• Account Management: To create and manage your account, authenticate users, and process payments
• Communication: To send you service-related communications, updates, and support responses
• Personalization: To customize your experience and provide relevant content
• Analytics: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Safety: To protect the rights, property, or safety of VisiVera, our users, or others

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit using TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can access personal information
• Regular Monitoring: We regularly monitor our systems for security vulnerabilities
• Employee Training: Our staff receives regular privacy and security training
• Incident Response: We have procedures in place to respond to security incidents

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Communication Records: Retained for customer service purposes and legal compliance
• Usage Analytics: Anonymized data may be retained indefinitely for business purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for processing based on consent

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings, though some features may not work if cookies are disabled.

Third-Party Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We recommend reviewing the privacy policies of any third-party services you use.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information